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Terms and conditions

New books/media are sold exclusively at the prices given in our catalogue. Our offers are presented without engagement, and we do not accept any liability for changes and /or errors. Second-hand books are generally in good condition; lesser defects are usually considered in the price formation. Our prices always include the value-added tax (VAT). You may pay your books either cash on delivery or by credit card. Orders posted by new or doubtful customers are exclusively shipped cash on delivery. Propriety reserved (according to § 455 of the Bürgerliches Gesetzbuch [ BGB ] ) unless your bills will have been paid completely. Outstanding bills will be legally enforcedafter the second reminder. Place of fulfilment & legal domicile - for any of the contracting parties - is Frankfort-on-Main / Germany. Within the boundaries of Germany, our books/media will be shipped at 4,00 € unless the invoice total exceeds 100,00 €. Any books/media ordered from abroad will be shipped according to the respective terms of the Deutsche Post AG. If you want to pay your invoices by means of VISA or EURO/MASTERCARD, please submit the number of your credit card & its date of expiry, respectively. If you prefer this mode of payment, the security code (CVV2 in Visa, CVS2 in American Express) must be communicated to Chimaira GmbH, too.

Personal data protection

Dear valued customer,
since May 25th 2018 the transitional period for General Data Protection Regulation (GDPR) which has already come into force in 2016 in all countries of the EU has expired. This regulation protects fundamental rights and freedoms of natural persons and in particular their right to the protection of personal data. A major aim of the new regulation is to harmonize the standard of data protection in all countries of the EU. All companies and organisations who store data of natural persons have the duty to inform these individuals about a number of issues and in particular about their rights. According to § 13 GDPR, we shall inform you as follows.

Collecting and storing personal data

You can visit our website without giving any personal information. We only store access data without personal reference, such as the name of your Internet service provider, the page from which you visit us, or the name of the requested file. These data are evaluated solely to improve our offer and do not allow any conclusion to your person. Personal data is only collected if you tell us in the context of your order or when opening a customer account. The purpose of storing someone's personal data is derived from the contract is established when a customer orders a book from us, in other words, if he purchases a book via our shop, via e-mail or by placing an order via phone. The right to store your data is derived from this contract according to § 6 b GDPR.

What are the categories of data we do store?

To fulfil any order, we need to store the customer’s address and possibly a phone number and/or e-mail address. If you have supplied payment details such as credit card numbers etc., we can assure you that we handle these data with utmost care and in acccordance to the technical standard available.

Technical and organisational measures to protect your data

We can assure you that we handle your data with utmost care and in acccordance the technical standard available. This goes both for the technical security of our online shop and for the risks of data loss due to burglary, fire or water damage.

Employees have been committed to confidentiality, and we continue to ensure that your data is inaccessible to the unauthorized.

In case of a data failure, independent from the question "who is responsible" we are obliged to inform you if we see any risk that your data (especially payment details) may be abused or that any other risk may arise for you. We are also obliged to report a severe data failure to the supervisory authority. We do provide our customer's data to a service agency in order to spread our catalogue. In this single case in which we provide your personal data to a third party, we do have a contract in which our partner commits himself to take care of the data he is provided with. We do not provide any data to anybody in a foreign country. The server where our data is hosted is located within the EU.

Envisaged period for which the personal data will be stored:

By German law all invoices must be kept for a period of 10 years. Thus, your data will be stored 10 years after we have processed the last invoice for a purchase.

Here we list the rights all data subjects have

the right to request from the controller

  • information, which data exactly has been stored;
  • rectification or erasure of personal data or restriction of processing of personal data concerning the data subject to object to such processing;
  • data protability;
  • to lodge a complaint with a supervisory authority

Social Media Plug-Ins

Our website does not use social media plug-ins. On Facebook you will find information and more detailed reports on new titles, special events and other news. However, our Facebook appearance is not linked to our shop

Use of cookies

We use cookies on various pages to make visiting our website attractive and to enable the use of certain functions. These are small text files that are stored on your computer. Most of the cookies we use are deleted from your hard drive after the end of the browser session (so-called session cookies). Other cookies remain on your computer and allow us to recognize your computer on your next visit (so-called persistent cookies) .These cookies serve to greet you with your username and will not require you to re-enter your password or fill forms with subsequent orders your data. Our partner companies are not permitted to collect, process or use personal data via cookies via our website.